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Parts Return Request

Parts Return Request
* Name:
Address:
City:
Province/State: Postal Code/Zip:
* Email:
* Day Phone:
Evening Phone:
* Original Invoice Number(s):
Part Number Description Quantity
Reason For Return:
* These fields are required.
Once submitted someone will contact you within 24 hours. We will use the information provided to determine if the requested parts fit within the return guidelines listed below. If the parts are available for return you will be intructed to mail the items back with a return authorization number on the outside of the box and sent to: Don and Roys Motorsports; C/O Returns Dept; 17740 W. Bluemound Rd; Brookfield, WI 53045
Returns and Exchanges Guidelines
All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns. Returns more than 30 days old will be on a case by case basis. Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 20% re-stocking fee on all allowable special ordered items. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card. No returns on electrical parts, helmets, personal items or on special orders under $15.00. Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge. Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges. Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item. Return Shipping Instructions: Return via prepaid UPS or US mail. We recommend you insure the shipment for full value of purchase as we are not responsible for packages lost during return shipping.

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